Privacy Policy

1. Introduction

Talksy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide:

• Phone number (for authentication)
• Name (optional)
• Email address (optional)
• Age confirmation
• Payment information (processed by third-party payment gateways)
• Feedback and ratings

2.2 Automatically Collected Information:

• Device information (type, operating system)
• IP address
• Browser type
• Usage data (calls made, duration, coins spent)
• Log data (timestamps, errors)

2.3 Call Information:

• Call duration and timing
• Listener selected
• Coins spent per session
• Call recordings (for quality assurance, with consent)

3. How We Use Your Information

• To provide and maintain our Service
• To process your transactions
• To send you notifications about your account
• To provide user assistance and platform help
• To improve our Service
• To ensure platform safety and prevent fraud
• To comply with legal obligations
• To send promotional materials (with your consent)

4. Information Sharing

We may share your information with:

4.1 Service Providers:

• Payment processors (Razorpay, Paytm, etc.)
• Cloud hosting providers
• Analytics services
• User communication tools

4.2 Legal Requirements:

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

4.3 Business Transfers:

In case of merger, acquisition, or sale of assets, your information may be transferred.

We do NOT:

• Sell your personal information to third parties
• Share call content with unauthorized parties
• Use your data for purposes beyond those stated here

5. Data Security

We implement security measures including:

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encryption at rest
• Regular security audits
• Access controls and authentication
• Payment data handled by PCI DSS compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdrawal: Withdraw consent for data processing

To exercise these rights, contact us at talksy777@gmail.com

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and fraud prevention purposes.

• Account data: Until account deletion + 90 days
• Transaction records: 7 years (for tax compliance)
• Call recordings: 30 days (unless flagged for review)
• Support tickets: 2 years

8. Cookies and Tracking

We use cookies and similar technologies for:

• Session management
• User preferences
• Analytics and performance monitoring
• Security and fraud prevention

You can control cookies through your browser settings.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from minors. If we discover that a minor has provided information, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.

13. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

14. Contact Us

For privacy-related questions or concerns: